Since we started the BugSquad, we had many people come and go from the mailing list, some of them show to the IRC sessions… however most of the ones that do contribute at least once (raising or fixing bugs) always seem to stick around.
It is my experience that making an extra effort to support someone’s first contribution is key to them becoming a regular member of the community. So, what are my “lessons learned” from the BugSquad so far:
- Getting started guides – It is crucial to have detailed step-by-step guides for newbies, if you are trying to attract people from outside that might not have an in-depth knowledge of the project. For example, we realised that we didn’t have a simple guide on how to raise a bug. We had tones of detailed information on obscure Bugzilla functionality but nothing on the basics!
- Make it simple (effort) – the more time that is needed to be spend downloading , installing and configuring stuff the less likely people are to participate. For example, we split the kits down to smaller download files, and reduce by half the amount of MBs needed to set up a running emulator.
- Not everyone is you! – It is easy to assume that everyone sits behind a fast , reliable and unlimited broadband connection, that everyone lives in a country with out export restrictions… and so on. Today, our top contributor lives in Pakistan, he wasn’t able to join the bugsquad at the start as some of the required .zip files were export control. There wasn’t any better reason than we had never got around fixing it, as it wasn’t a problem for us. (btw, we’ve fixed the issue since)
- With just a little push… – Actually, I found that most of the time , and once you have done all the above, many people just need a little push to make the jump. In the Bugsquad, I have found that many members would like the first bug or patch to be reviewed by one of the Symbian staff members before submitting it. They might have some reservations about the quality of either their soft or technical skills. Most of the time, they are perfectly capable of contributing, they just need to hear it from you. So , go on… give them a little push
I should point out that you need to have an eye on the long term here.. sure this might sound as more effort that is worth for that initial contribution, but it is all about setting the snowball rolling.
Also, I find that putting this sort of effort into helping people allows you to find out who really wants to contribute but they are getting stuck vs people that have a flight of fancy but are not committed. Hence, you build a sense of trust on the community members and get a hands-on understanding of what does it take to contribute to your project.